What Seattle Fire's AI Problem Should Tell Every Chief About Governance
A Seattle Times investigation published June 14 should be required reading for every fire chief in this country. Here's what the reporting found: the Seattle Fire Department has been using AI to help triage and divert 911 medical calls for over two years. A Denmark-based company called Corti listens to every incoming medical call in real time and prompts dispatchers to route certain callers to a nurse line instead of sending an ambulance. According to the Times, residents weren't told. There was no public review. And when reporters asked SFD how they were measuring outcomes — the department couldn't answer. Before I go further, I want to say something clearly: Seattle Fire is one of the most innovative and respected departments in the country. Their contributions to EMS protocols, cardiac arrest response, and systems-level thinking have benefited fire and EMS agencies across the country for decades. If they're running into governance challenges with AI adoptio...